Job Description
The Role
Ziina is hiring a Senior Partner Success Specialist to scale our relationship‑led merchant experience. You’ll own white‑glove engagement for our users building context fast, navigating complexity, resolving escalations with confidence, and feeding high‑quality signals back to product to shape what we build next. This is a hands‑on role for someone who thrives where there’s no script: edge cases, ambiguity, and high expectations.
Our operating model is AI‑assisted but human‑led. This hire is critical to scaling Partner Success without losing the trust, continuity and care that define the experience today. We’re looking for someone with a track record across relationship management, automation‑first thinking, and data‑driven execution in a product‑led environment.
At your core, you combine:
High‑stakes customer engagement with strong communication and ownership
Operational sharpness - systems, wor...