Job Description
About the Role
We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.
You will be responsible for;
- Providing pricing information, with the intent to gain customers business and build a strong rapport
- Ordering the required parts for delivery to the customers local Vantage centre, as agreed with the customer
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers whilst also liasing with our dealerships to resolve ...