Job Description
Key Responsibilities Customer support and service coordination Be the primary contact for post-sales enquiries (parts availability, pricing, lead times, service requests, warranty). Raise service jobs, schedule appointments, and coordinate with technicians to meet SLAs. Prepare and follow up on quotations, sales orders, delivery orders, invoices, and credit notes.Manage warranty and RMA processes, including documentation, claims submission, and closure.Handle escalations and resolve issues (delays, backorders, DOA/defects) promptly. Parts sales and order management Identify parts requirements using EPC/parts catalogs and technical diagrams. Source and price parts (OEM/aftermarket), negotiate with suppliers, and optimize margins. Process orders end-to-end: picking, packing, shipping, and delivery coordination. Track open orders, expedite critical shipments, and keep customers updated. Inventory and logistics Monitor min/max levels, safety stock, and reorder points perform cycle counts a...