Job Description
Become a key player as a Parts and Service Support Specialist. Deliver excellent customer support for agricultural machinery through effective communication and solutions.
In this remote, full-time role, you'll address parts and service inquiries while managing a robust ticketing system. Your responsibilities will include responding to customer needs promptly and providing after-hours support for technicians. Strong organizational skills are required to handle varied administrative tasks and customer interactions seamlessly.
Key Responsibilities:
• Provide professional customer service across various platforms
• Accurately maintain the ticketing system for inquiries
• Handle a large volume of communications related to parts and service
• Research customer issues and document their needs
• Engage in admin tasks and special projects as required
Requirements:
• Minimum of 4 years in ag industry customer support
• Relevant technical training in Parts/Service p...
In this remote, full-time role, you'll address parts and service inquiries while managing a robust ticketing system. Your responsibilities will include responding to customer needs promptly and providing after-hours support for technicians. Strong organizational skills are required to handle varied administrative tasks and customer interactions seamlessly.
Key Responsibilities:
• Provide professional customer service across various platforms
• Accurately maintain the ticketing system for inquiries
• Handle a large volume of communications related to parts and service
• Research customer issues and document their needs
• Engage in admin tasks and special projects as required
Requirements:
• Minimum of 4 years in ag industry customer support
• Relevant technical training in Parts/Service p...