Job Description
The Opportunity
As a key member of the Wajax team the Parts & Service Clerk is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.
The Role
- Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts.
- Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
- Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
- Covers and/or assists warehouse person in shipping product...