💼 Full-Time Position

Passenger Relations Officer

🏢
Singapore Airlines
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 27, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division.The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

  • Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
  • Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
  • Handle and resolve escalated passenger complaints
  • Perform backroom duties such as monitoring flights and liaising with traffic staff
  • Supervise, coach an...