Job Description
Job Summary
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsibilities
- Answer customer callsregardingclientservices (Passports and Visas)
- Meet all agent KPI’s, including call efficiency, quality,quantity,and NPS customer satisfaction scores.
- Treat people with respect in all circumstances, instill trust in others, and uphold the organization's values.
- Walk customers through the process and educate them on the requirements.
- Educate customers ontimeframesand checklist processes, outlining key components to ensure thetimelyrelease of the passport.
- Resolve customer concerns through a One Call Resolution vision.
- Listen carefully to our customers to ensur...