Patient Access & Appointment Specialist

The NHS is hiring a Patient Contact Agent in Coventry to manage outbound appointment systems and assist patients with queries. The candidate will play a vital role in ensuring the quality of care through effective communication and adherence to the Trust’s operational standards.

Key responsibilities include resolving patient inquiries, booking appointments, and maintaining information integrity within the patient administration system. This position is crucial for delivering first-class service and supporting the Trust’s commitment to quality healthcare.