Job Description
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
The **Patient Access Team Lead** is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.
**Location:** 601 E 15th St, Austin, TX 78701
**Shift: Full Time: Wednesday 12am-6am, Thursday-Saturday 6pm-6am**
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The **Patient Access Team Lead** is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.
**Location:** 601 E 15th St, Austin, TX 78701
**Shift: Full Time: Wednesday 12am-6am, Thursday-Saturday 6pm-6am**
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