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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are addressed and forwarded to the assigned team timely and in a professional manner, fair, courteous and respectful of privacy, to identify problems and continuously improve the department's services.
- Manage VIP patients accordingly.
- Ensure patients have an overall good patient experience.
- Liaison between departments when required.
- Manage the reception and waiting areas.
- Handle telephone enquiries and direct queries accordingly.
- Work according to the scheduling of the department to ensure operational coverage.
- Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
- Support marketing events, being a point of contac...