Job Description
Responsibilities
Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no‑shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co‑payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips,...