Job Description
Go back North Cumbria Integrated Care NHS Foundation Trust
Patient Care Advisor
The closing date is 25 May 2026.
Patient Care Advisor Band 3 – 30.00 hours per week – Permanent.
An opportunity has arisen for a suitable candidate to join our Contact Centre Team. We are looking for a compassionate, organised, and customer‑focused individual to join our busy Contact Centre. As a Patient Care Advisor, you will play a vital role in supporting patients and clinical teams across a range of NHS services, including Dermatology, Urology, Gynaecology, Cardiology, Rheumatology and other outpatient specialties. This is a key front‑line position where you will help ensure patients receive clear information, timely appointments, and a positive experience of our services.
Main duties of the job
- Communicating with patients on multiple pathways
- Ensure patients are appointed timely and effectively
- Ensuring all recorded act...