Job Description
An opportunity has arisen for a Band 3 Patient Care Advisor 37.5 hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre.
Responsibilities
- To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations
- To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
- To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
- To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
- Capacity & Demand Scheduling - identifying where extra clinics are needed to meet the outpatient waiting time targets and e...