Job Description
**Adecco Healthcare** is working with our client in Irving, TX to hire a Patient Care Coordinator for their facility.
**Type:** Contract - possibility of extension
**Hours:** Monday - Friday 8a-5p
**Pay Rate:** $18-$19.05/hour based on experience
**Responsibilities Include:**
+ Answer inbound calls from patients and providers regarding appointments and general inquiries
+ Refer calls to providers according to protocols
+ Track appointments and document information completely, timely, and accurately
+ Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
+ Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
+ Escalate transactions when defined by protocols
+ Demonstrate active listening and empathy in all interactions
+ Demonstrate effective communication through proper tone, p...
**Type:** Contract - possibility of extension
**Hours:** Monday - Friday 8a-5p
**Pay Rate:** $18-$19.05/hour based on experience
**Responsibilities Include:**
+ Answer inbound calls from patients and providers regarding appointments and general inquiries
+ Refer calls to providers according to protocols
+ Track appointments and document information completely, timely, and accurately
+ Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
+ Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
+ Escalate transactions when defined by protocols
+ Demonstrate active listening and empathy in all interactions
+ Demonstrate effective communication through proper tone, p...