Patient Care Specialist

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Job Duties and Responsibilities

Handling Patient or Customer Inquiries or Concerns

1. Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner.
2. Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner.
3. Answer telephone calls promptly and efficiently following telephone handling standards of the Company.
4. Handle inquiries over the telephone and screens or directs calls when necessary.
5. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
6. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant...