Job Description
About the Role
We're looking for a driven, people-first professional to take ownership of day-to-day clinic operations, someone who brings structure, warmth, and commercial awareness to everything they do. This is a hands-on leadership role at the heart of our clinic. You will be seconded to a specialist orthopaedic clinic, working closely with a multidisciplinary team to deliver exceptional patient care and seamless clinic operations.
Key Responsibilities
. Lead daily clinic operations, including patient registration, scheduling, and flow management
. Champion an exceptional patient experience and handle feedback with professionalism and care
. Manage patient communications across WhatsApp, phone, and email promptly and effectively
. Serve as the bridge between patients, clinicians, and administrative staff
. Oversee insurance claims, Medisave, and Letter of Guarantee processes (full training provided) ...