Job Description
At Siloam Hospitals, patient experience is more than service — it’s how we build trust, compassion, and excellence in every touchpoint.
Siloam Surabaya is looking for a Patient Experience Department Head who is passionate about creating meaningful patient journeys, strengthening service culture, and driving measurable impact across hospital operations.
What You Will Do:
- Lead and elevate end-to-end patient experience strategy
- Drive service excellence initiatives across all departments
- Monitor patient satisfaction metrics and implement improvement plans
- Collaborate with clinical & non-clinical leaders to ensure consistent service standards
- Transform feedback into actionable insights and sustainable improvements
What We’re Looking For:
- Minimum 5 years of experience in Customer Experience / Service Excellence /...