Job Description
Patient Experience Manager
Category: Commercial Marketing
Location: Santiago, Región Metropolitana, CL
The Position
- Identify and implement initiatives to improve patient interactions with Novo Nordisk channels and services during their entire treatment journey.
- Create and execute campaigns that focus on patient pains, needs and preferences (e.g., communication, support contents, support and communication channels, services and others).
- Collect and analyse patient feedback to identify areas for improvement.
- Stimulate and promote the patient‑centric mindset in the teams by sharing good practice.
- Track and report on key performance indicators related to patient experience (NPS, CSAT, CES, stay time and other relevant metrics).
Qualifications
- Bachelor's degree in Marketing, Business Administration, Health, or a related field.
- 3–5 years of experience in Patient...