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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital’s services, appointments, and patient care.
- Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
- Information Provision: Provide callers with detailed information about the hospital’s services, location, visiting hours, and other general inquiries.
- Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
- Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
- Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring ...