Patient Experience Specialist — Helpline & Scheduling

The Institute of Mental Health is seeking a Patient Service Associate to join the Contact Centre / Quit Vape Helpline. This role involves facilitating patient care through effective communication while managing enquiries and scheduling appointments.

Ideal candidates should have GCE ‘O’ or ‘N’ levels, customer service experience, and proficiency in Microsoft Office. A passion for helping others and strong communication skills are essential for success in this supportive environment.