💼 Full-Time Position

Patient & Family Concierge

🏢
UPMC
📍 Cumberland, MD, United States
📍
Location
Cumberland, United States
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Posted
June 27, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Join UPMC Western Maryland's Obstetrics team as a Patient & Family Concierge, where you'll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. A key element of this position is security of the unit, ensuring that only authorized visitors are allowed in to guarantee all patients are safe and secure.

This position is to cover the 3:00 pm to 11:00 pm shift including rotating weekends and holidays. The final candidate will be placed in the appropriate rate and title based on experience. _The minimum hiring rate for a Patient and Family Concierge is $18.37._

Responsibilities:

+ Destination Coordination: Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.
+ E...