Job Description
Job Title
Essential Functions
- Greets patients waiting for an appointment. Screens log to determine priority.
- Evaluates patient's inquiry to assess opportunities of request and how situation should be handled.
- Accesses information through use of billing system and interprets information.
- Advises patients of their financial responsibilities. Requests payment upon resolution of inquiry.
- Refers complex problems to appropriate individuals/areas.
- Documents patient inquiry and action taken in notes.
Requirements
Required Education and Experience: High school graduate with a minimum of two years experience part of which has been in a collection function. Ability to assess complex situations where multiple options are available and decide upon the best course of action. Has a good speaking voice and is able to communicate in a clear and concise manner. Able to conduct thorough interviews concern...