Job Description
• Answer incoming calls with a professional, friendly, and welcoming tone.
• Call on new patient referrals to initiate scheduling and collect required information.
• Accurately enter patient demographics, insurance details, and medical information into the EHR
system.
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic
availability and patient needs.
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to
patients.
• Guide patients through the “patient journey” by educating them on practice policies, what to
expect at their first visit, and the importance of attending scheduled therapy sessions.
• Handle overflow calls from individual clinics to support front desk staff as needed.
• Collaborate with clinical teams and administrative staff to ensure seamless communication and
workflow.<...