Job Description
Job Title:
Patient Relationship Executive
Function / Department:
Quality Improvement & Feedback Cell
Sub-functional Area: Patient Feedback
Reports To:
Lead Patient Feedback
Job Purpose:
Responsible for delivering unique and personalized patient experience services to enhance the stay/visit of patients at RFH, thereby improving overall patient satisfaction and Net Promoter Score (NPS).
Key Accountabilities & Responsibilities:
Customer
- Investigate patient/family complaints, concerns, and feedback related to care, quality, hospital policies, and conflict resolution across inpatient, outpatient, EMS, EHC, and homecare services.
- Ensure comfortable visits or stays through effective coordination with hospital departments.
- Take patient/relative feedback, coordinate ...