Patient Service Associate, I-Care Clinic (2-year contract)*

Job ID: 9731

Job Function: Ancillary

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad‑hoc duties an...