Job Description
National Neuroscience Institute of Singapore
Job Category: Ancillary Job Responsibilities:- Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
- Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
- Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
- Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
- Handle counter duties with precision for accurate registration and billing.
- Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
- Provide financial counseling with k...