Job Description
Description
• Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day.
• Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
• Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR
• Taking clear and accurate messages on behalf of patients when completing an internal communication template.
• Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Maintains a good working relationship and effective communication both within the department and with other...
• Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day.
• Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
• Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR
• Taking clear and accurate messages on behalf of patients when completing an internal communication template.
• Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Maintains a good working relationship and effective communication both within the department and with other...