Job Description
Location: Head Office, London
Hours: Monday to Friday, 9:00am-5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Payment Support Team Leader
Department: Property Operations - Specialist Mortgages
About the Role
We're looking for a detail-oriented and customer-focused Payment Support Officer to join our Specialist Mortgages Operations team. As the first point of contact for customers experiencing payment issues, you'll play a vital role in managing arrears, supporting customers in financial difficulty, and ensuring fair outcomes in line with regulatory standards.
Key Responsibilities
- Act as the first contact point for customers or their representatives regarding payment issues
- Manage missed payments, making initial contact in line with agreed strategies
- Work with customers to clear arrears quickly, offering alternative payment methods where needed