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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Payment Operations Excellence
- Own the operational performance of the payment lifecycle including funding (AR), disbursement (AP), settlement, reconciliation, chargebacks, returns, and exception handling
- Review and resolve high volumes of payment processing tasks quickly and accurately while ensuring operational accuracy and compliance.
- Improve transaction success rates and reduce friction in buyer and seller funding flows.
- Analyze and resolve a range of payment processing issues, from simple inquiries to complex transaction exceptions.
- Implement and recommend operational controls that scale with transaction volume while maintaining regulatory integrity.
- Assist in developing and monitoring operational SLAs and payment performance dashboards.
Customer & Transaction Support
- Contact customers as needed to provide updates on their payments while delivering excellent customer support.
- Clearly explain...