Job Description
Moment is seeking a Customer Success Manager (CSM) in South Africa who will support and manage relationships with clients, ensuring they adopt and derive value from our payment products. This mid-level, hands-on role combines customer support with account management, requiring technical problem-solving skills.
Responsibilities include acting as an escalation point for support issues, managing complex customer relationships, and monitoring customer health to drive retention. Candidates should have 7+ years in customer success or tech support, strong payment knowledge, and familiarity with CRM tools like Freshdesk or Zendesk.
Join us and help drive the digital transformation in Africa.
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