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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Overview
Responsibilities
Research and resolve POS integration inquiries from our Resellers/VAR’sResearch, diagnose, and resolve customer’s issues: strive for first call resolution whenever possible Capable of work involving the application of advanced technical/troubleshooting skills in an area of specialization.Learn deep knowledge of our company’s partners, products, services, and features we offer to field wide variety of support calls Must understand technical fundamentals of computer systems and/or credit card processing and have the ability to communicate technical instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.Listening attentively to customer needs and concerns; while maximizing opportunity to build rapport with the customer and our VAR’sDiagnose customer issues through process of elimination by asking probing questions as well as ...