Job Description
Responsibilities: Lead and manage a team of professional staff. Provide excellent client service and ensure deliverables timelines are met. Responsible for billings, fee negotiations and recovery for each client engagement. Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients. Review current process flow for improvements and assist in the implementation of recommendations. Build strategic client relationship with existing / potential clients to generate pipeline of leads. Drive business development and new business growth Ensure compliance to SOPs and regulatory updates. Execute client service excellence at all times. Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts. Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines. Evaluate direct repor...