Job Description
The GA Payroll Support Analyst opportunity is an individual contributor role that contributes to the overall success of John Hancock Retirement by managing the onboarding of the payroll process with payroll vendors and payroll interfaces to John Hancock’s Signature platform, with a focus on supporting the finalization and transition of payrolls to the online payroll tool.
Position Responsibilities
Act as the key point of contact for internal partners on payroll questions and issues while managing sensitive client information.
Collaborate with external partners (Payroll Vendors, Payroll Aggregators, TPAs, etc.) to facilitate setup, functionality, and ongoing monitoring of Payroll 180/360, including new plans, plan changes, and test files.
Proactively monitor incoming files, follow up on missing/incomplete data, and support proactive census validation and understanding of file frequency expectations.
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