Job Description
PC Refresh Technician
Experience Level: Entry Level
Work Environment: On‑site
Position Overview
The PC Refresh Technician provides Tier I technical support for end users, assisting with troubleshooting hardware, software, and application issues. This role supports device imaging, deployment, asset tracking, and general IT operations within an enterprise environment. The ideal candidate is organized, communicative, and eager to grow their technical skill set.
Essential Functions
+ Image and assist in deploying desktops, laptops, mobile devices, and tablets for new hires, role changes, and hardware replacements.
+ Research, troubleshoot, and resolve issues submitted through the IT Service Desk in alignment with service level expectations.
+ Participate in after‑hours on‑call rotation as needed.
+ Log all support interactions in the incident management system.
+ Create and publish support documentation; provide user training when...
Experience Level: Entry Level
Work Environment: On‑site
Position Overview
The PC Refresh Technician provides Tier I technical support for end users, assisting with troubleshooting hardware, software, and application issues. This role supports device imaging, deployment, asset tracking, and general IT operations within an enterprise environment. The ideal candidate is organized, communicative, and eager to grow their technical skill set.
Essential Functions
+ Image and assist in deploying desktops, laptops, mobile devices, and tablets for new hires, role changes, and hardware replacements.
+ Research, troubleshoot, and resolve issues submitted through the IT Service Desk in alignment with service level expectations.
+ Participate in after‑hours on‑call rotation as needed.
+ Log all support interactions in the incident management system.
+ Create and publish support documentation; provide user training when...