Job Description
Legal clients don't call when things are going well. They call when they're stressed, confused, and need someone who can make them feel heard — while simultaneously capturing the right information to open their case correctly.
That balance between empathy and precision is rare. If you have it, we want to meet you.
MyOutDesk is looking for a Bilingual Legal Intake specialist to work directly with U.S.-based law firms across practice areas including personal injury, immigration, family law, and mass tort. You'll be the first voice a client hears — and the person responsible for making sure every detail of their intake is documented accurately from the start.
Responsibilities:
- Serve as the first point of contact for incoming calls — screen leads, open cases, and make clients feel supported from the first moment
- Communicate with empathy and professionalism in both English and Spanish, guiding callers through next steps ...