Job Description
JOB DESCRIPTION
Key Responsibilities:
- Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request
- Calculation and distribution of Retirement Projections upon member request
- Engage members reaching normal and planned Retirement age to initiate the process
- Maintaining an audit trail of all interactions with members using the relevant systems and processes
- Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information
- Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process
- Collation, vetting and retention of all the supporting documentation on the members' record
- Ensure timeous correspondence with the relevant member within SLA.
- Submitting the ...