Pensions Customer Service Consultant

Job Description

We’re recruiting for a Pensions Customer Service Consultant to join us in our retirements team on a permanent basis. Supporting members and their families through bereavement-related processes with empathy, accuracy, and professionalism.In this role, you’ll be the first point of contact for individuals navigating pension claims following a bereavement. You’ll handle inbound calls with care, provide clear guidance on death payments and quotes, and ensure all administrative tasks are completed with precision. Whether you're processing bereavement claims or interpreting scheme benefits, your work will directly impact the lives of our members and help deliver meaningful outcomes.What you'll be doing:

Ensure customers have sufficiently tailored information to enable them to understand what is being communicated, including any action they need to take or when advice or further support may be required

Organise and manage the provision of s...