Performance Quality Analyst (QA))

Location: Frederick, MD

Duration: 6+ Months

Employment Type: W2 only

Salary Range: $50 – $53/hr

The Performance Quality Analyst is responsible for ensuring high standards of service quality, operational consistency, and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance, performance monitoring, and data-driven insights to support fair customer outcomes and continuous process improvement.

• 5–10 years of experience in:
  
  
  
  
  • Quality Assurance
  
  
  • Operations
  
  
  • Risk & Control roles
  
  
  
  


• Experience in:
  
  
  
  • ...