Job Description
Join our team in Costa Rica as a Performance Technical Support Engineer where you'll tackle complex technical challenges. Bring your expertise in performance issues and exceptional communication skills to ensure customer success.
As a key player in our Technical Support team, you will focus on resolving critical performance and availability issues for our clients. This bilingual position requires flexibility in work hours, outstanding technical knowledge in areas like MySQL and Linux, and the ability to engage effectively with customers. Your role directly impacts customer satisfaction through effective problem-solving and solution delivery.
Key Responsibilities:
• Serve as final escalation point for technical issues
• Diagnose and resolve complex performance challenges
• Automate workflows using shell scripting and CLI commands
• Analyze JVM and GC logs to troubleshoot issues
• Collaborate with clients ensuring timely solutions
Requirements:
• Experience wit...
As a key player in our Technical Support team, you will focus on resolving critical performance and availability issues for our clients. This bilingual position requires flexibility in work hours, outstanding technical knowledge in areas like MySQL and Linux, and the ability to engage effectively with customers. Your role directly impacts customer satisfaction through effective problem-solving and solution delivery.
Key Responsibilities:
• Serve as final escalation point for technical issues
• Diagnose and resolve complex performance challenges
• Automate workflows using shell scripting and CLI commands
• Analyze JVM and GC logs to troubleshoot issues
• Collaborate with clients ensuring timely solutions
Requirements:
• Experience wit...