Job Description
Location: Woodleigh/Seletar Mall/Century Square/Tampines Mall
Working Hours: 3+2 (3 weekdays + 2 weekends) work week
Weekdays: 1pm – 10pm (8hrs excl. break)
Weekends: 8:30am – 6:30pm (9hrs excl. break)
Salary: Up to $3500 + $200 shift allowance
Job Responsibilities- Ability to deliver professional and high‑quality service experience in a customer‑facing role
- Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
- Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
- Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience ...