Job Description
Job Responsibilities
- Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
- Maintain good guest relations with in‑house guests at all times. Project a courteous and hospitable attitude.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow‑up when necessary. Write glitch reports when required.
- Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El‑Safe) and adhere to policies & procedures for their use. ...