Job Description
- Banking & Finance
- Retail / Consumer Banking
- Brisbane
- Casual
- $39.50/hr + Super
- Rare opportunity to support customers and team during a key transformation
- Collaborative and Supportive Team
Join a truly amazing team of banking specialists, delivering simple, digital-first banking solutions, with a strong focus on member outcomes, community impact, and ethical, values-driven service.
About the role
- Deliver outstanding customer support across phone, digital and written channels
- Proactively identify customer needs and refer to specialist areas
- Promote and guide customers to digital banking solutions
- Manage complex cases including lending, hardship, fraud and estates
- Provide clear, compliant documentation and follow-through
- Collaborate with internal teams (including operations partners) for seamless outcomes