Job Description
Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?
Job Purpose & Objectives:- Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
- Adhering to provided call centre regulations and SLAs
- Interacting with customers in a professional manner and with strict confidentiality within SOP
- Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service –related queries
- Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
- Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
- Tro...