Job Description
**Become a part of our caring community**
The Pharmacy Technician, Mail Operations represents us by addressing outbound calls to members, or digital inquiries regarding pharmacy finance. Reporting to the Credit and Collection Supervisor, you will perform basic administrative/clerical/operational/customer support/ tasks and will work on routine and patterned assignments.
You will represent us by performing the following:
· Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
· Addressing customer needs which may include complex financial questions, resolve issues, and educate members. Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
· Process Part B claims for PDP members.
· Advanced unresolved and pending customer grievances.
· Will work...
The Pharmacy Technician, Mail Operations represents us by addressing outbound calls to members, or digital inquiries regarding pharmacy finance. Reporting to the Credit and Collection Supervisor, you will perform basic administrative/clerical/operational/customer support/ tasks and will work on routine and patterned assignments.
You will represent us by performing the following:
· Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
· Addressing customer needs which may include complex financial questions, resolve issues, and educate members. Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
· Process Part B claims for PDP members.
· Advanced unresolved and pending customer grievances.
· Will work...