Job Description
The Account Manager (AM), Pharmacy Technology Services (PTS) is responsible for managing the day-to-day operational and client service experience for assigned clients supported by pharmacy technology platforms. This role serves as the primary client-facing point of contact, working closely with internal operational, technical, and support teams to ensure accurate, timely, and high-quality service delivery.
Primary Responsibilities
Client & Operational Management
- Own the day-to-day service experience for assigned clients.
- Serve as the primary point of contact for operational and technology-related client questions and requests.
- Manage intake, tracking, and coordination of client issues, requests, and escalations.
- Coordinate ongoing maintenance activities such as benefit updates, eligibility files, reporting, and system access.
- Ensure clear documentation, tracking, and follow-through on c...