Job Description
**MANTECH** seeks a motivated, career-focused **Phone Technician** to join a dedicated support team of IT professionals delivering mission-critical deskside support, incident response, and project coordination in **McLean, Virginia.** You will play an essential role in ensuring IT infrastructure and mission applications operate seamlessly by managing incidents and service requests through their entire lifecycle.
**Responsibilities include, but are not limited to:**
+ Apply ITIL-based processes to manage the receipt, triage, categorization, and resolution of incoming incidents, requests, and demands.
+ Write SOPs, register laptops in the USG1 environment, and perform hardware inventory.
+ Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support.
+ Perform remote desktop triage and system repairs using approved remote tools.
+ Maintain and update support records and tracking systems accurately.
+ Collaborate with network, softw...
**Responsibilities include, but are not limited to:**
+ Apply ITIL-based processes to manage the receipt, triage, categorization, and resolution of incoming incidents, requests, and demands.
+ Write SOPs, register laptops in the USG1 environment, and perform hardware inventory.
+ Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support.
+ Perform remote desktop triage and system repairs using approved remote tools.
+ Maintain and update support records and tracking systems accurately.
+ Collaborate with network, softw...