Job Description
Customer Success Manager – US B2B SaaS
Location: Bangalore, India - US Time Zone
Experience: 5+ years | Market: US
What You'll Do
● Be the face of the company post-sale — leading customer relationships and ensuring
ongoing value delivery.
● Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.
● Lead customer onboarding and implementation, ensuring smooth handoffs and
successful adoption.
● Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track
progress, align on goals, and maintain executive buy-in.
● Ensure timely resolution of customer queries with in-depth product knowledge and a
problem-solving mindset.
● Drive advocacy through referrals, testimonials, case studies, and co-marketing
initiatives.
● Orchestrate executive dinners, micro-events with Sales to deepen engagement and
foster trust.
● Collaborate clos...