💼 Full-Time Position

Platform Development Lead

🏢
Total Environment Building Systems Pvt Ltd
📍 India, India, India
📍
Location
India, India
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Areas of Accountability:

  1. To hand hold the customers from post-sales to Handover.
  2. All communication with customers as their SPOC.
  3. To support the collection team in reducing the over dues


Deliverables:

  1. customer satisfaction scores
  2. regularly sending project progress reports to customers
  3. resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer
  4. maintenance of all customer data
  5. documentation and MIS
  6. collection targets
  7. reduction in escalations
  8. closure of escalations in a sustainable manner
  9. handing over of units within 30days from FIS date and registration of the unit within the specified timelines


Metrics / KPIs:

  1. Mean time for ticket closure
  2. Reduction in number of escalations
  3. Keeping customer data up to date in SF
  4. Sending project updates on ti...