Job Description
Overview
Smartly’s Customer Onboarding team is hiring a Customer Training Manager. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.
This is a hands-on role where you’ll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply Smartly’s tools to their unique business needs.
Responsibilities
- Be an Expert in the Smartly platform and every workflow and use case that our customers would use it for.
- Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
- Tailor Learning to Customer Needs: Adapt training sessions to match each customer’s goals, use cases, and level of expertise
- Support Adoption & Retention: Ensure customers feel confident in using Smartly’s pla...