Job Description
We're seeking a Platform Support Engineer to help transform and scale a technology support function through automation, engineering excellence, and operational innovation.
This is a senior individual contributor role for someone who thrives on solving complex operational challenges, eliminating manual processes, and building intelligent, self-service support experience.
s.Responsibiliti
- es Design and implement automation solutions that streamline support operations and reduce manual worklo
- ad.Build and maintain workflows, integrations, and tooling using scripting, low-code platforms, and ITSM automati
- on.Lead technical escalations and drive continuous improvement across support servic
- es.Manage identity, access, device, and user lifecycle processes across modern cloud platfor
- ms.Partner with security, infrastructure, and platform teams to improve system reliability, compliance, and user experien
- ...